How will my order be shipped?

We offer fast, affordable two-day express shipping* by Purolator Courier—just $20 to anywhere in North America. And you can send up to five items to the same address for the same low rate! If your order totals $125 or more, you'll be offered your choice of a gift with purchase or free shipping. Purchase $250 (or more) and we'll be pleased to offer you both a gift with purchase and free shipping.
*Processing times may vary depending on the item ordered.

Can I get an order shipped to multiple locations?

To ensure accuracy, an order can be shipped to a single location. If you buying multiple gifts, please place multiple orders.

Can you help me set my password and create an account?

Creating an account at Metalsmiths Sterling will allow you to shop faster and track your order. Contact us by phone or email if you encounter any technical difficulties. We will happily answer any questions you may have.

Where can I find Metalsmiths Sterling?

Metalsmiths Sterling is located in retail boutiques across the globe with Metalsmiths Sterling Shop-in-Shop specialty locations around the world. Please go to our Store Locator to find a retail location near you.

What is your exchange policy for jewelry, watches and other accessories?

If you're not madly in love with your purchase you can exchange it within 14 days of purchase at any one of our boutiques. Just have your receipt handy and we will exchange the item or issue a store credit.

Do you guarantee your workmanship?

We combine the finest raw materials and master craftsmanship to bring you exquisite pieces of jewelry free from defects. On the off chance you should come across a defect, we'll gladly repair it. If your jewelry can't be fixed, we'll replace it - with a smile.

Our guarantee does not cover loss or damage due to bending, tarnishing, stretching, scratches, cracked ring shanks, broken or cracked stones or missing stones due to ring damage. Damaged items not covered by our guarantee can be repaired for an additional charge, however.

How should I care for my sterling silver jewelry?

Keeping your jewelry gleaming for years is easy. At the end of the day simply wipe your jewelry with our special silver polishing cloth. This cloth is treated with an anti-tarnish agent that cleans and polishes without damaging the metal or stones. Never place your jewelry in a liquid silver dip or rinse!

Over time silver will tarnish. That's just the nature of the metal and part of its beauty. Protecting your jewelry from things like chlorine (hot tubs, pools), bleach (cleaning products) and alcohol-based products (hairspray, shampoo, hand lotion, tanning creams) will significantly slow the tarnishing process.

What is your Watch Guarantee?

With proper care, your watch will keep time for you for a very long time. If you do find something wrong with your watch within 14 days of your purchase, simply bring it back with your receipt. After 14 days the manufacturer's warranty will apply. Information on the warranty is in the manufacturer's support booklet that came with your new watch.

Does OPTIX also offer a manufacturer's factory warranty?

Yes. The manufacturer's factory warranty applies to your new OPTIX purchase, when accompanied with your original receipt. Warranties don't cover cracked, broken or scratched lenses, bent frames, damage from abnormal abuse, lack of care, accidents or normal wear and tear. All repairs will be handled by the manufacturer's authorized repair facility noted in your warranty booklet enclosed in your optical packaging. Replacement lenses are available at an additional cost (if available). The customer is responsible for all the shipping and handling requirements.

Do you guarantee your designer handbags and purses for longer than 14 days?

Yes. All Metalsmiths Sterling handbags are guaranteed for a full year and will be repaired at no charge as long as a receipt is supplied. After one year repairs can be completed for a nominal charge.